Heartificial Empathy, Putting Heart into Business and Artificial Intelligence

Heartificial Empathy explores how businesses can tackle making their organisation - including key Artificial Intelligence initiatives - more empathic. It is the author's conviction that empathy is one of the most untapped levers of productivity in business. In the new tech-infused era, where companies are scrambling with digital transformation, trying to be more customer centric and to spur innovation and growth, empathy is a killer app.

Yet, it's a quality that can't be taught. It can only be learned. The same is true of both human beings and machines.

Heartifcial Empathy looks at some the pioneering work being done on making bots more sentient and empathic. It also grapples with the major business and ethical challenges associated with making organisations and machines more empathic.