Top Tasks: A How-to Guide by Gerry McGovern - PDF free download eBook
Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks...
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Details of Top Tasks: A How-to Guide
- Exact title of the book
- Top Tasks: A How-to Guide
- Book author
- Gerry McGovern
- Book edition
- Kindle Edition
- Number of pages
- 222 pages
- ISBN (ASIN)
- October 5th 2018 by Silver Beach
- File size (in PDF)
- 888 kB
Some brief overview of book
Essence of Top Tasks is a prioritized list of what matters most to customers. You then continuously improve these top tasks based on evidence of customers trying to complete them. Developed as a result of 15 years of research and practice.
Implemented by some of the world’s largest organizations: Cisco, Microsoft, NetApp, IBM, Google, European Union, Toyota, Tetra Pak, and hundreds more. More than 300,000 customers have participated in Top Tasks studies in over 40 countries and 30 languages.